We offer standard shipping in EU-countries and Switzerland on all orders. Any VAT or Custom Charges applied by importing EU-country or Switzerland are included in price.
Shipment to the other countries will have extra cost for custom charges and VAT of importing country.
Duty and VAT
The customers except EU-countries and Switzerland have to pay the duty and VAT of importing country. The price advertised on the www.benjaminberner.com website will not include Duty and VAT of other countries than EU-countries and Switzerland. The Customers will be expected to pay this once the shipment arrives in the importing country.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
The cost of retourning back must be paid by customers.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
IMPORTED RETURNING DETAILS:
Please put into the box your order number, name and what you after want size exchange or refund of purchase price.
Please declare by sending back by post office the value of the good as "RETURNED GOODS, NO COMMERCIAL VALUE".
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over € 100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send also your item to our return adress.